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Very unprofessional and uncaring. Their biggest concern is their payment. At the original meeting thefuneral director went through the services and keep pushing the bill closer to me throughout the meeting. He then tapped his hand on it and said this needs to be paid. My mother passed away in July and at the meeting with the themr we purchased 2 death certificates which were to be mailed to us and we were also told that they would fill a form for funeral reimbursement with the state for us. I called them today and spoke with their secretary who informed me that the death certificates were there and I had to pick them up. I asked why they were not mailed and she said she did not know. I then asked about the reimbursement form and his response was "If you remember our conversation on that day I told you that because your uncle paid for this he has to come get the form". First of all, this was never mentioned. Second, I'm sorry I was upset that day. How ignorant. He was callous and unprofessional. I would never use them again and or recommend them.