Mullaney's Pharmacy

Contact information

6096 Montgomery Rd
Cincinnati, OH 45213
Contact name
Thomas P. Mullaney
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(1 review)

1 Star
By Visitor
On 6/16/19 my mother was fitted for her new bras and prosthesis. The saleslady Bonnie did not make herself available to any questions or concerns my mother had. My mom was told that this is a slow process to receive your products. After a month of not receiving her order she stated calling Bonnie. Each time she called Bonnie either gave her an excuse or just didn’t return her call.
I starting calling the end of August. The first time I spoke with Bonnie she said “that order should have went out, I see that it didn’t ship so I will put it in the mail today. After 2 weeks I called again on 9/9/19. Bonnie again said that she would sent it out. On 9/16/19 I again called only to be told that she would send them out. On 10/4/19 I called again to ask about my mother’s order. At this point she said she still didn’t have all the documentation from the Dr.’s office but she would push the order thru (like she was doing us a favor). At this point I called & sent emails to what I can assume were her superiors. Beth called and apologized for Bonnie and said that they did receive everything they needed and the order was going out that day.
When my mom received her prosthesis it was twice the size of her normal breast. I had to ask myself if Bonnie did this on purpose. I return them on 10/18/19 and requested the nurse’s notes & prescription so I could go to another Medical Supply Co. My shock came when I was handed all the paperwork only to see that the paperwork was faxed out by Mercy on 6/17/19 at 11:20am. It took over 3 months and 20 phone calls!
Bonnie should be fired and Mullaney’s should be ashamed of themselves for keeping someone who treats their customers in such total disregard in their employ.
Julie Bakes