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Last year my sewer line backed up as it does periodically. I always considered Olson's to be reputable so I called them. The service man was named Nick. He talked a lot and stopped when he did. That's STOPPED. He asked about my plants, gave me advice about my plants, told me about his plants, asked to see my washing machine although it had nothing to do with my problem. I was already running late for work. I realized when he gave me the bill that he drug the session out so he could charge me an extra half hour. My son swears by them making me realize this must be a service they reserve for Senior citizens. Needless to say I won't be calling- or recommending them again. Especially to other seniors.