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After initially having a problem with the warranty of my cracked 7 year old Peerless boiler , Whalen & Ives facilitated a replacement of that boiler working with the Peerless warranty company. In the end, it did not cost me the steep price I was quoted. The workmanship as usual was great and it has restored my faith in this company. I recommend Whalen & Ives.
I have used them many times. Usually do a great job, very thorough and helpful. However when my water loiler cracked, I found the communication slow and unprofessional. The most disappointing part of this experience was their quote--$2000 more than their competition (I always obtain 3 quotes) Sadly, my positive experience over the years was dampened by this last interaction. I recommend their work but check your prices!